Analytics Solutions

Analytics Solutions

Technology and advanced statistics boost the value of every customer during every interaction and transform data into opportunities.

We offer a new perspective on how to drive customer experience by combining the expertise of research and analytics with global leadership in operational excellence. By bringing together technology, advanced statistics and customer interactions, we boost the value of every customer during every interaction and transform data into opportunities.

 

Module-1

What do we offer?

  • We developed an integrated approach that combines our expertise in data analysis, modeling and real-world operational excellence. We apply our analysis results to your daily customer relationship operations.
  • Our approach is to move from an IT cost-based big data to a business ROI-driven attitude.
  • We understand the triggers that leverage customer experience. We analyze data and design action plans based on insights.
  • Our Analytics Specialists are a specialized group that focuses on qualitative, quantitative, and big-data analytical tools.
  • High-end technology


  • Customer behavior prediction


  • Big data analysis


  • ROI-driven attitude

  • We transform data into opportunities.

    Contact Us

    We transform data into opportunities.

    Contact Us

    InTouch

    InTouch is a tailored, in-depth analysis of the factors that impact customer satisfaction to prioritize efforts and improve business results. Our solution has the ability to predict and measure the effect of changing factors on the customer experience. Explore the possibilities to understand, analyze and improve the customer journey.

    InTouch

    InTouch is a tailored, in-depth analysis of the factors that impact customer satisfaction to prioritize efforts and improve business results. Our solution has the ability to predict and measure the effect of changing factors on the customer experience. Explore the possibilities to understand, analyze and improve the customer journey.

    Module-4

    SmartCast

    A sophisticated forecasting solution that combines historic internal and external data to forecast inbound calls. It allows you to simulate different business scenarios in order to reduce inefficiencies and improve customer experience.

    OnTarget

    A predictive solution integrated with the customer service to improve the experience delivered through a better understanding of your customers. OnTarget calculates the propensity by customer to a target behavior — allowing programs to proactively act anticipating customers needs.

    OnTarget

    A predictive solution integrated with the customer service to improve the experience delivered through a better understanding of your customers. OnTarget calculates the propensity by customer to a target behavior — allowing programs to proactively act anticipating customers needs.

    Real Business Results

    We Can Help you Achieve Outstanding Results By:

    Increasing sales and retention

    Decreasing complaints

    Improving the customer experience 

    Reducing operational inefficiencies

    Sales increase

    INCREASED potential
 outbound sales by

    with same effort and investment

    Decreasing complaints

    REDUCE COMPLAINTS BY

    for a multinational bank in Europe

    Uplift your planning capability

    INCREASED FORECASTING ACCURACY BY

    Improve your customer experience

    CUSTOMER SATISFACTION INCREASED BY

    Surpassing target expectation

    Retention enhancement

    TOTAL CHURN OF

    for a multinational power 
and gas company

    We Can Help you Achieve Outstanding Results By:

    Increasing sales and retention

    Decreasing complaints

    Improving the customer experience 

    Reducing operational inefficiencies

    Sales increase

    INCREASED potential
 outbound sales by

    with same effort and investment

    Decreasing complaints

    REDUCE COMPLAINTS BY

    for a multinational bank in Europe

    Uplift your planning capability

    INCREASED FORECASTING ACCURACY BY

    Improve your customer experience

    CUSTOMER SATISFACTION INCREASED BY

    Surpassing target expectation

    Retention enhancement

    TOTAL CHURN OF

    for a multinational power 
and gas company

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