Social Responsibility

Social Responsibility

At Teleperformance, we are experts in people interactions. We believe in a simple solution to achieve our goals: happy employees make happy customers, which, in turn makes happy clients and happy shareholders.

Our unique focus on people is part of Teleperformance’s DNA. This cornerstone of our strategy is the reason why we take social responsibility so seriously. Our employees are key to our success, and the Group is committed to being an employer of choice in our market, with dedicated programs spanning employee engagement, well-being, diversity and inclusion, human rights, training and development, as well as health and safety.

We have launched two corporate initiatives, Citizen of the World (COTW) in 2006 and Citizen of the Planet (COTP) in 2008, which seek to help the less fortunate and protect our environment. Our employees, supported by management, take part in volunteer activities and donate goods and money to support these causes. At a global level, we have pledged our commitment to make the world a better place. We are a signatory of the United Nations Global Compact, and have developed codes and policies in line with the ten principles associated with it.

TP remains committed to these activities and supports our employees in working to create a better world. If you have any questions about our corporate social responsibility activities, or suggestions about how to improve or other concerns, please contact us at csr@teleperformance.com

We embrace principles.

Consult our codes and policies.

Learn More

We embrace principles.

Consult our codes and policies.

Learn More
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Citizen of the World: A Teleperformance Charitable Initiative

Citizen of the World (COTW) was established in 2006 as Teleperformance's charitable initiative to help the world's most vulnerable infants and children meet basic survival needs and ultimately reach their individual potential.

Our core objectives are to make Teleperformance’s charitable efforts systematic and participative for all Teleperformance people and entities; to unite in a worthy, common cause compatible with local needs; to maximize giving levels and encourage our colleagues, clients, and other audiences to join our significant humanitarian commitment; and to elevate the pride, loyalty, and satisfaction of our people.

COTW - Numbers at a Glance

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Includes total donations from November 1, 2016 - December 31, 2018 *Total donations includes cash + in-kind + services

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Citizen of the Planet: A Global Corporate Initiative

It is our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs. Citizen of the Planet (COTP) is a global corporate initiative, implemented in 2008, aimed at ensuring that Teleperformance operates in an environmentally friendly and responsible manner.

In a combined effort we commit to helping our planet by improving facilities to create "sustainable sites" (i.e., water, paper and other waste reductions) and strive for "paperless" environments, as well as recycling, and incentivizing energy and atmosphere improvements. Teleperformance encourages its sites to continuously improve their impact on their local habitats. 

Curve

A key focus is to  track and minimize our overall carbon footprint per employee on a worldwide basis by reducing energy consumption, paper use and solid waste generation, air travel, and water use.

Teleperformance also invests in indoor environmental quality refinements, alternative transportation, and employee education and involvement to extend green efforts to their homes and neighborhoods in addition to the workplace.

It's our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs.

In 2018, our total measured carbon emissions were 160,319 tons, with a carbon footprint per employee (CFE) of 0.712 tons.

Carbon Footprint

carbon footprint per employee

Electricity

consumption reduction in 2018

Paper consumption

decrease in 2018

Water consumption

decrease in 2018

It's our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs.

In 2018, our total measured carbon emissions were 160,319 tons, with a carbon footprint per employee (CFE) of 0.712 tons.

Carbon Footprint

carbon footprint per employee

Electricity

consumption reduction in 2018

Paper consumption

decrease in 2018

Water consumption

decrease in 2018

United Nations

Global Compact: A Strategic Policy Initiative of the United Nations

The Global Compact is a strategic policy initiative of the United Nations to align businesses with human rights, labor, environmental, and anti-corruption principles. It is a commitment that ensures markets, commerce, technology, and finance advance to benefit economies and societies worldwide.

Click here for Teleperformance’s registration in the UN Global Compact and letter of commitment.

To help us embrace and adhere to the universal principles of the UN Global Compact, we formally launched our Global Corporate Social Responsibility Committee (“Global CSR Committee” or “Committee”). This Committee is responsible for creating and overseeing the worldwide Group CSR strategy efforts, including developing the necessary policies and ensuring compliance. 

Interactions can move the world. Each one of them can open opportunities to improve, rebuild, and renew trust.

Interactions can move the world. Each one of them can open opportunities to improve, rebuild, and renew trust.

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